Shipping Policy
Where do you ship?
We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location.
How much does shipping cost?
Shipping costs are calculated per order (based on things like weight, size, and the shipping option selected) once you have entered items into your basket and have proceeded through the check-out.
How long does delivery take?
Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order. Please allow additional time for customized and special orders.
Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts.
The table below details processing and transit time by service method.
How long will delivery take?
Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day.
PO Box Support:
*PO box and other non-standard delivery addresses are not eligible for *Express and *Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time.
Customs, Duties & Taxes:
Orders shipped outside of U.S. are subject to customs, duties, and taxes as determined by the destination country. These charges are payable by the recipient and are NOT included in the shipping cost.
Contact Us:
If you need to contact Customer Support you can reach out via email: UFLShop@delawarenorth.com
Please Note:
Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.
Personalized Jerseys: Please allow 1-3 weeks for production and shipping of personalized game jerseys, or 4-6 weeks for production and shipping of personalized elite jerseys. This includes time to process, customize and ship your officially licensed personalized jersey. All sales are final for personalized jerseys.
Payment Info
The following Payment methods are accepted on shop.theufl.com:
- VISA
- MasterCard
- American Express
- Discover
- Apple Pay
- Google Pay
All transactions on Shop.theufl.com will take place over a secure SSL data encrypted connection noted by the closed padlock in your browser when you proceed to checkout.
Note: For your security, your billing name and address must be an exact match to the billing name and address on file with your credit card issuing bank. Any order that does not meet these criteria will be declined.