Shipping & Returns

Where do you ship? 

 

We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location. 

 

How much does shipping cost? 

 

Shipping costs are calculated per order (based on things like weight, size, and the shipping option selected) once you have entered items into your basket and have proceeded through the check-out. 

 

How long does delivery take? 

 

Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order.  Please allow additional time for customized and special orders.   

 

Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. 

 

The table below details processing and transit time by service method. 

 

How long will delivery take?

 

The table below shows you the typical number of business days your item will take to be delivered to you based on where your order was sent from:

 

Shipment from US		Orders Placed	Distribution Center Processing Time	Transit Time
Contiguous U.S.	Standard	Mon-Fri	Up to 3 Business Days	4 - 7 Business Days
	Express*	Mon-Fri	Up to 2 Business Days	2 - 3 Business Days
	Next Day*	Mon-Fri	By Next Business Day	1 Business Day
AK, HI, PR	Standard	Mon-Fri	Up to 3 Business Days	5 - 10 Business Days
International	Air*	Mon-Fri	1 Business Day	2 - 6 Business Days

 

 

Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day. 

 

PO Box Support: 

 

*PO box and other non-standard delivery addresses are not eligible for *Express and *Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time. 

 

 

2024 Holiday Shipping Schedule & Ordering Information  

Make this holiday season stress free by using the holiday ordering schedule below. Need help after the big day? Our extended return times let you avoid the rush to return! Our friendly customer service team has extended hours throughout the holiday season should you require assistance. 

 

Please refer to the delivery timeline and return policy information below to guide your holiday shopping. Don’t hesitate to contact support (link) should you still have questions surrounding your order.   

 

Christmas Delivery Order Deadlines  

 

Products marked pre-order, printed to order, personalized, or shipped from third parties, require additional processing time prior to shipment beyond the dates listed below. 

 

For products without such messaging, the following shipping cutoffs apply for delivery within the lower 48 states. 

 

Shipping Method:	Order By:	Estimated Delivery By:
Standard	Monday 12/9 11:59pm ET	December 24th end of day
Express	Monday 12/16 11:59pm ET	December 24th end of day
Next Day	12/23 (by noon ET)	December 24th end of day

  

 

Please note that delivery estimates are not guaranteed. While we do our best to ship and deliver your order based upon this schedule, we encourage you to order early, as unexpected carrier delays can occur.  
  

 

Extended Returns  

 

We recognize that some fans may need a bit more time to return gifts, which is why we've extended our regular 30-day return period for the Holiday Season.   

 

For purchases made between November 1 - December 23, 2024, you'll have until January 31, 2025, to return your item(s), subject to our standard Returns Policy.

  

As a reminder, personalized and some specialty items are non-refundable. Please see our Returns Policy for full information regarding exclusions.  

 

Customer Service Hours  

 

We are here to assist with any questions or concerns you may have regarding your order during normal business hours, Monday – Friday 08:00 AM-5:00 PM EST.  Please note that customer service will be unavailable during the following holidays: 

 

Nov. 28th (Thanksgiving)	OFF
November 29th (Black Friday)	OFF
December 24th (Christmas Eve)  December 25th (Christmas)	OFF  OFF
December 31st (New Year’s Eve)  January 1st (New Year’s)	OFF  OFF

 

 

Customs, Duties & Taxes: 

Orders shipped outside of U.S. are subject to customs, duties, and taxes as determined by the destination country. These charges are payable by the recipient and are NOT included in the shipping cost. 

Wholesale Orders:
For wholesale and/or tax exempt order inquiries, contact lgmwholesale@legends.net with details and include links to the products of interest. Please note that these types of discounts cannot be applied retroactively to existing orders.

Contact Us:

If you need to contact Customer Support you can call us using this number: (888) 850-3466

RETURNS:

What is your returns policy?

 

We have a 30-Day Hassle Free Return Policy.  If you are not satisfied with your purchase, items can be returned within 30 days of receipt of order; *exclusions may apply based on the items. Items must be in their original, unused condition, with no signs of damage or wear, and all labels still attached.  

 

*Personalized and collectible items are non-refundable and cannot be returned or exchanged. 

 

Upon receiving your returned items, it generally takes up to 5 business days to process the return. However, during busy periods, processing may take longer, so please allow up to 14 business days. 

 

How do I return the items? 

 

Please return items using your preferred carrier with a trackable shipping option. Be sure to obtain a tracking number to confirm proof of delivery for your package. We are not responsible for any parcels lost during transit.   

 

Please send domestic returns to:  

Legends Global Merchandise 

Order number # [insert] 

ATTN: Returns 

7900 Rockville Road 

Indianapolis IN 46214.  

 

For International returns, please refer to the website where the order was placed for instructions or contact customer support for assistance.

Please Note: 

• Returned items must be in their original, unused condition with all tags attached. Any items not meeting these conditions may be returned to you at your expense.  

• Personalized or customized items are non-returnable and non-refundable unless there is a defect in the material or workmanship. 

• Items marked as Final Sale are non-returnable and non-refundable.  

• NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE 

 

I received damaged/faulty product. 

 

If the merchandise you received is of unsatisfactory quality, damaged, or defective, please contact customer support to file a damage claim and request a prepaid return label. If you choose to use your own shipping method, the shipping cost will not be reimbursed. 

 

For more additional details, please review the FAQS. 

 

Can I exchange an item? 

 

To exchange items, kindly return the unwanted item(s) and place a new online order.  

 

You are responsible for the shipping fees associated with your return or exchange. Please use your preferred carrier with a trackable shipping option and obtain a tracking number to ensure proof of delivery. 

 

Please allow up to 14 business from the date received for the refund to appear on your credit card statement.  

 

Will my original price be honored? 

 

Yes, for the same style number we will honor the original purchase price when you reorder a different color or size. For assistance with reapplying any discounts, feel free to contact customer support. 

 

Cancellations (US only): 

 

If you need to change or cancel your order, please email us through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact customer support promptly for assistance. 

 

If your order has been processed, the customer support team will provide you with information about how to return the item. 

 

Please Note: 

• Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase. 

• Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement 

• Personalized Jerseys: Please allow 1-3 weeks for production and shipping of personalized game jerseys, or 4-6 weeks for production and shipping of personalized elite jerseys. This includes time to process, customize and ship your officially licensed personalized jersey. All sales are final for personalized jerseys